Information function  Information function

  • In 2019, the Communication and Information Centres (SICAD/CIC) handled more than 3 million emergency calls in total.
  • Each day, some 390 staff members of the District Information Crossroads (CIA-AIK) collect and analyse police and other information to provide added value to their colleagues in the field.
  • No fewer than 168 206 Belgian citizens took part in the 2018 Security Monitor, an absolute record! It would be a huge challenge to process and analyse the results published in July 2019.

KIK for single identification data entry

The Kiosque d'Information — InformatieKiosk (KIK) is a computer interface that allows for the simultaneous use, through a single point of identification data entry, of different information systems needed by police officers to carry out specific duties.

In 2018, the KIK access was extended to  neighbourhood policing and intervention teams. As a result, the number of computers having access to the interface increased from 25 000 to 28 000 in one year.

At the end of 2019, 34 000 computers within the Integrated Police have KIK access.

A key role for districts

The district level plays a key role in operational information management through the District Communication and Information Services (SICADs). A SICAD unites the provincial Communication and Information Centre (CIC), which receives and handles emergency calls, and the District Information Crossroads (CIA-AIK).

Number of calls in the CICs

Urgent 2018 2019
West Flanders 217 454 212 201
East Flanders 248 776 250 749
Antwerp 318 490 317 192
Limburg 161 753 161 753
Flemish Brabant 168 540 183 194
Brussels 442 899 443 932
Walloon Brabant 80 772 82 922
Hainaut 471 468 462 495
Namur 146 927 155 594
Liège 358 335 358 335
Luxembourg 67 851 69 15
Total 2 683 265 2 704 931
Non-urgent 2018 2019
West Flanders 13 283 12 580
East Flanders 10 749 10 558
Antwerp 98 346 98 787
Limburg 15 942 16 506
Flemish Brabant 20 197 18 680
Brussels 32 534 35 312
Walloon Brabant 16 860 18 744
Hainaut 13 936 16 374
Namur 15 511 15 493
Liège 71 454 77 912
Luxembourg 18 936 19 541
Total 327 748 340 509
Total 2018 2019
West Flanders 230 737 224 781
East Flanders 259 525 261 307
Antwerp 416 836 415 979
Limburg 177 695 178 179
Flemish Brabant 188 737 201 874
Brussels 475 433 479 244
Walloon Brabant 97 632 101 688
Hainaut 485 404 478 869
Namur 162 438 171 087
Liège 429 789 443 476
Luxembourg 86 787 88 956
Total 3 011 013 3 045 440

Police information management

The District Information Crossroads are the cornerstones of police information management within the Integrated Police. They centralise, analyse and revise police and other information to provide added value for fieldwork. How? By building bridges and establishing links, by uncovering new security phenomena and criminal trends, by guiding police actions and by ensuring information sharing with and between police services to enable them to carry out their missions.

In 2019, some 390 staff members of the Integrated Police were responsible for managing police information within the District Information Crossroads, compared to 344 in 2018.

At central level, the Directorate of Judicial Police Operations (DGJ/DJO) and the Directorate of Administrative Police Operations (DGA/DAO) specifically deal with police information management. Last year, 61 staff members of DJO worked on this, compared to 60 in 2018, and 37 staff members of DAO, compared to 40 in 2018. The two directorates, together with the Single Point of Operational Contact (SPOC) of the Directorate of International Police Cooperation (CGI), form the National Contact Point (PCN-NIP), a 24/7 on-call service.

New version of the ASTRID dispatching system

Over the past year, the migration from version 8 to version 9 of the dispatching system for police forces has continued. The renewal of the CAD (Computer Aided Dispatching) technology has an impact on the operation and organisation of the police services, in particular on the district communication and information centres (SICAD/CIC) of the Federal Police.

After the migration of five CICs in 2018, one CIC will be further migrated to CAD 9 in 2019. The migration of the remaining 5 CICs is scheduled for 2020.

success story

Deeper insight into crime statistics thanks to Security Monitor

Like each year at the beginning of July, the Federal Police published the police crime statistics of the previous year, this time together with the 2018 Security Monitor. This publication was the outcome of a large-scale survey, analysis and synthesis under the lead of analysts of the Directorate of Police Information and ICT Resources (DRI/BIPOL) of the Federal Police.

Between March and May 2018, the police again organised – for the first time in 10 years – a large-scale population survey. This survey sheds light on issues such as the feeling of (in)security, the willingness to report, victimisation and the appreciation of police services by the Belgian citizens at both local (municipalities, police zones) and federal level. No fewer than 168 209 Belgian citizens took part in the 2018 Security Monitor, an absolute record!

The results of this survey allow for a deeper insight into the police crime statistics (in this case those of 2018). Besides analysing figures about recorded offences, the public opinion and victims' views are also taken into account. This provides a wealth of information for, among other things, the security plans at different policy levels.

The Security Monitor is an initiative of the Federal Police, in cooperation with the Local Police, the General Directorate Security and Prevention of the Federal Public Service Home Affairs and the municipalities.

All the figures are available on

Data protection

In 2019, the Federal Police continued a number of actions to comply with the applicable regulations on data protection. RegPol, the single register for all the processing operations by the Integrated Police, is completed on a daily basis. At present, this register contains approximately 2 400 processing operations.

In 2019, a data protection expert group, including members of the legal service (DGR/Legal), the Directorate of Police Information and ICT Resources (DRI) and the Information Security & Privacy Office of the General Commissioner's Office (CG/ISPO), responsible for information security and data protection, spent 7 466 hours on:

  • adapting laws and regulations: the new EU regulations on data protection required amendments to the law on the police function (WPA/LFP) and the law on the Integrated Police (WGP/LPI). These amendments were published in the Belgian Official Journal in June 2019.
  • implementing processes and procedures: throughout the year, CG/ISPO has provided advice in different files, including the Data Protection Impact Assessments (DPIA) on Automatic Number Plate Recognition (ANPR) and FOCUS, and an internal Schengen/NSIS evaluation.
  • developing knowledge: in March 2019, the CG/ISPO service organised two theme days on data protection (for French and Dutch speakers). About 300 staff members of the Federal Police were able to gain knowledge on this theme.